However, if you don’t have a PayPal account, you won’t be able to access the online card services. It is the only prepaid card you can link to a PayPal account. You can send them a personal message from their Facebook or Twitter pages.The PayPal Prepaid Mastercard is a prepaid debit card offered by The Bancorp Bank and Netspend. Have you considered contacting Customer Service via Facebook or Twitter? You can send them a message, during business hours you may also be able to message whilst logged out.Ĥ. Paypal phones are slowly re-opening and increasing in numbers ( you can use the guest option if you can't log in).ģ. you another way and then add your new phone number to your account.Ĭontact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages.ġ. If that does not work then you would need to contact customer services so that they can i.d. Try clicking on P top of the forum page and see if you can log in via the forum. Changing the password a few times sometimes works as it can bypass the phone verification.ħ. Trying again another day when sometimes you can get in without doing the verification and then change the number.Ħ. Trying another browser that may let you in without phone verification (then change it when you have logged in).ĥ. Use the forgotten password option several times.Ĥ. AI cannot deal with non standard issues, so humans and small businesses suffer as PP are not investing Downloading the app to see if it will let you in to change / update it in the settings.Ģ. Log on via, go to and change it in settings.ģ. The understanding is not there and PP seem to want to become completely unreachable unless via an automated machine. I nearly lost a sizeable business deal for me through not being able to access my PP account and have now tried for 2 months to get it sorted without having been able to speak to a human who understand the difficulties encountered. I have been with ebay and PP since almost the start but find their lack of investment and cost cutting in staffing is simply making it impossible to do business with them. PP tell you to change tour phone number in settings, but that involves as security verification call back to the same original number, which no longer works, so progress cannot be made. My old phone does not accept data so a SMS or text cannot arrive either. Suddenly PP cannot reach me on the same phone when they have to do the security verification call. I have an old fashioned home phone which PP called me for 13 years on. There is no "Message us" at the bottom of the log in page, just an "ask the community". Once you successfully upload the documents the balance transfer will take between 4-7 days. You can attach multiple files, up to a total file size of 9,900 kb, using these file formats: gif, jpg, pdf, or png. To upload the information just copy the following link into your web browser and follow the instructions: Utility bill e.g Gas, Electricity, Water.Only one of the following documents will be accepted as a valid proof of address: Other photo ID that was issued by a government body.Your driver’s license (photo counterpart).We can accept any one of the following as a valid proof of identity: We also request you to upload a copy of your proof of identity and proof of address. Please send this to -> NOTE: I suppose a different email is necessary for those in other regions In order to transfer your money we will need an authorisation email confirming you want transferred to the new email address. ![]() Once you create your new account then please follow the steps below: Seriously, after this, I will be recommending people to stay away from PayPal since they cannot be trusted with your money. Seeing in the support forums how the same issue has existed for some years, I doubt anything will be done about it. This is absurd - if these steps are enough to confirm my identity, then why don't they offer this as a way to regain access to my own account!? Please, if anyone at PayPal is reading this, do something about this situation. ![]() They also said that I'll be able to transfer the money from my old account to the new one in the following way. I'll have to open a new account with a different email and phone number. They told me that there's no way for me to enter a new phone number, or to regain access. Scroll down to "Message us" and click it.ĥ. I managed to talk to customer service via chat in the following way:Ĥ. I'm so angry! For years I've been using my account with a user name and password, and suddenly I completely lost access due to PayPal having a wrong/old phone number. PayPal has put so many of their customers in this terrible situation.
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